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7 articles
Omilia raises $67M to scale its customer support platform, following a 10x growth in ARR since 2020.
G2A.COM's AI agent Dave has resolved over 14,400 support tickets in 63 days, reducing ticket volume by 30% and managing demand spikes during game launches.
Solidroad raises $25 million to automate customer support quality assurance using AI that reviews every conversation, rather than the industry standard of 1-3%.
Gradient Labs introduces AI account managers for every bank customer using OpenAI's GPT-4.1, GPT-5.4 mini, and GPT-5.4 nano models to automate banking support workflows with low latency and high reliability.
Wayfair partners with OpenAI to automate customer support ticket triage and enhance product catalog accuracy using advanced language models.
14.ai, founded by a married couple, is revolutionizing customer support by replacing traditional teams with AI solutions, while also testing these capabilities through a consumer brand.
A new tutorial from MarkTechPost shows how to build a production-ready customer support automation pipeline using Griptape, combining deterministic tools with agentic reasoning for efficient ticket processing.
